customer service
We sell for
you. And love it.
Back office service
Your community is at
We're in good hands.
Nearshore & Offshore
Import or export? We do it according to your wishes.
Sales
Turnover in need?
We're here
Online Management
Angry customers?
Let's turn them into fans.
Recruiting Services
Interested in a job? Let's turn people into employees.
Crises & emergencies
We are completely on the cutting edge of time. No matter how technical it gets.
Better Concepts
We don't have a blueprint.
We act in a way that suits YOU.

gevekom as a call

Center Partner?

kno need,

if you find customer loyalty and sales really stupid.
Here it goes
To the solution

k

We work for companies such as Zalando, TUI, and Deutsche Bahn. And really good at that! , , . That's who we are. That is Gevekom.
Respectfully:
We get in touch with your customers as if they were our own. Fully on equal terms
passionate:
Your customers deserve cheerful customer service agents. That is why we do everything we can to ensure that our employees are happy (and passionate).
Solution-oriented:
Doesn't work? There is no such thing. We always keep a cool head when it comes to customer service. Everything we see: a solution.
Mehrere Mitarbeiter des Call-Centers gevekom in Kundengesprächen.
Why we

Why do you need us as a call center?

Icon Performance Sieger Schwarz.

PERFORMANCE WINNER

Whether it's NPS, NSS or CFCR, we're on top. Always.
Icon Flexibilität Schwarz.

FLEXIBLE-

We put hyphens where we want. And get projects up and running in no time
Icon Hände die ein Herz bilden Schwarz.

CUSTOMER SERVICE PIONEERS

We'll do everything for you. Well, almost anything.
Icon Happy Employee Schwarz.

HAPPY EMPLOYEES = HAPPY CUSTOMERS

Our happy employees become yours.
Do you need (good) people to call for you? So inbound and outbound sales? Or customer support, account management, or social media management? We have these (really very good) people. Why are they really very good? Well, partly because our employees mean a lot to us. And we treat them exactly the same way. In return, they do everything they can to make YOU happy.
We know from experience that a happy crew does the best job for you. We have been successful with this for years, and as an employer and service provider we are certainly a colourful bird - and very proud of it.

Why It’s better with us?

Convince yourself
benefits

customer service. for every industry. Without restrictions,

Because we have internal competence centers that focus on specific industries Branche specialize.
VErsicherungen
Automotive
BANKING
PUBLISHING
TELEKOMMUNICATION
E-COMMERCE & SHIPPING TRADE
ENERGY SUPPLIER
DRTV/HOMESHOPPING
Healthcare
RETAIL TRADE
TAVEL AND TOURISMUS
INSURANCES
Automotive
BANKING
PUBLISHING
TELEKOMMUNICATION
E-COMMERCE & SHIPPING TRADE
ENERGY SUPPLIER
DRTV/HOMESHOPPING
Healthcare
RETAIL TRADE
TAVEL AND TOURISMUS

The best solution configurator ever

configure your solution

or

more about our services

01 Customer Service

We sell for you.

02 Sales

Turnover in need?
We're here

03 Backoffice

Your community is at

04 Crises & emergencies

We are completely on the cutting edge of time. No problem for us!

05 Online Management

Angry customers?
Let's turn them into fans.

06 Recruiting services

Interested in a job?
Let's turn people into employees.

07 Nearshore & Offshore

Import or export?
We do it according to your wishes.

08 Better concepts

We don't have a blueprint.
We act in a way that suits YOU.

09 DIGITIZATION

AI/KI, (chat/voice) bots, simply more from 2024 — we have everything for you.

TO THE PERFORMANCE
DETALJI

references

These companies are already enjoying the
5-star Gevekom customer service

About usdata protection

Real customer testimonials (which actually come from our customers in exactly the same way, I promise!)

back
onwards
Für uns sind Erreichbarkeit und Freundlichkeit das A und O. Die Agents von gevekom, die unsere Anrufe managen, sind immer am Start, super freundlich und total professionell. Außerdem passt die Chemie einfach – die Zusammenarbeit mit den Kolleg:innen des Customer Experience Management der öGIG läuft wie am Schnürchen. Absolut top!
öGIG GmbH
Ich empfehle gevekom als Dienstleister sehr gerne! Seit 7 Jahren sind sie unser exklusiver Customer Service Partner für den First und Second Level Support von bett1.de. Immer top, immer flexibel und unsere Kunden lieben sie genauso wie wir. Drei Mal Daumen hoch für diesen unschlagbaren Service!
bett1.de
Jens Pakleppa - Leiter Customer Service
„Unsere noch recht junge Zusammenarbeit ist sehr schwungvoll und erfolgversprechend gestartet. Sie ist von Anfang an geprägt von Vertrauen und Partnerschaft. Wir empfehlen gevekom, weil das ein flexibles, modernes und leistungsfähiges Unternehmen ist. Insbesondere gefällt uns seitens GARDENA die technische Kompetenz sowie die internationale Ausrichtung gevekoms.“
Markus Kräutle
Leiter Customer Service GARDENA Manufacturing
"Wir arbeiten seit Februar 2023 mit gevekom zusammen im Bereich First-Level Telefonie und in Teilen der Schriftbearbeitung. Die Zusammenarbeit empfinden wir als sehr angenehm und konstruktiv. Wir empfehlen gevekom, weil das ein zuverlässiger und vor allem flexibler Partner ist."
Erkan Ercikti
Leiter Kundenmanagement Erenja AG & Co. KG
“We recommend GEVEKOM because they cover the basics without frills. Because they implement our guidelines, but also think ahead. Because they tackle complex problems but are also easy to work with.”
Allen Ingversen
SR. Vendor Accounts Manager CE & Nordics Zalando SE
“Gevekom is my absolute recommendation! Our success story stretches over many years in the area of customer sales and is characterized by a unique friendship. Gevekom stands out in a world in which only a few companies are equally fair and trusting towards their team and customers. We are looking forward to the coming years of success with Gevekom.”
Barbara Mayer-Schuhmacher
Geschäftsführende Gesellschafterin
“We are very happy to recommend GEVEKOM because they were able to provide us with 200 FTE within 24 hours. In total, the company processed over 2 million calls in the last year!”
Walter Plassmann
Vorsitzender des Vorstandes Kassenärztliche Vereinigung Hamburg
“For over 14 years, we have been working with Gevekom not only on a partnership basis, but also on a very friendly and extremely successful basis. What sets Gevekom apart from all others is, in addition to a very positive mood within the company, the low fluctuation of consultants. Over the years, we have been able to build up excellent specialists who provide excellent advice to our demanding customers.”
Helge Jans
Geschäftsführer VieVital
“We value Gevekom as a partner with a pragmatic hands-on mentality and can rely on them in special situations that are rarely predictable.”
Kai Brüggemann
Abteilungsleiter Partnermanagement, DB Dialog
“We recommend gevekom because it has many years of experience and expertise in our specific business area (Outbound Telesales) and always offers a high quality standard when working together gevekom is a trustworthy and reliable business partner who understands our individual requirements and offers solutions and is an innovative company that is constantly working on new solutions to increase our business success.”
Claudia Maaßen
Senior Marketing Managerin VNR Group
“As a call center service provider, Gevekom is characterized by a combination of efficient customer service and cutting-edge technology to increase your customer loyalty and satisfaction. With the experienced team of call center professionals, you can offer tailor-made solutions that meet our individual requirements. From inbound calls for support to outbound campaigns for effective sales strategies, you're a reliable partner. Requests and adjustments are often implemented in real time. Thank you so much for your support.”
André Wolf
Vertriebsdirektor
“The start of our collaboration with gevekom was extremely gratifying and targeted. Their flexibility and rapid problem resolution are remarkable — qualities that are of great value to us as a diverse mobility service provider with different requirements. We are optimistic about a promising and successful continuation of our partnership. ”
Jeremy Rompen
Teamleiter Kundenservice ASEAG
I enjoy working with gevekom because they are a reliable and professional partner for our customer service. Now not only for the German-speaking area.
Dirk Matzner
Leitung Customer Service Manufactum
“The collaboration with gevekom as an omnichannel and CX partner is a resounding success. Their flexibility and quality of service are simply top notch - they juggle inquiries across all channels with great commitment and joy. Whether by phone, email, chat or in community management, your CX agents are always on their toes and find the right solution for every customer concern. In short: When it comes to customer service and omnichannel, gevekom is simply great and they support our omnichannel version! We can recommend them.”
Maik Gastel-Nettey
Leiter Kundenservice Rossmann GmbH
“Hands-on, creative impulses and a sense of partnership are the qualities that I particularly appreciate when working with the cool gevekom crew. Thumbs up and keep it up — let's TUI it!”
Patrick Hohgrefe
COO TUI TOC
“In customer service, we need a crew that knows their craft and offers our customers short ramp up times, high quality and flexibility. Gevekom does that for us — thumbs up and keep it up!”
Klaus Ruthmann
Head of Service Center, Thalia Bücher GmbH
Figures, data & facts

We love talking on the phone. And numbers. Here are a few for them:

2000+
Happy
Employees
83%
Happiness
Score
82%
RECOMMENDATION
on kununu
10 M
TELEPHONE HOURS
Records
14th
THE BEST 20 GERMAN PROVIDERS ACCORDING TO FOCUS BUSINESS
1.1 M
KILO breakfast cooked for
EMPLOYEES
35%
OUR EMPLOYEES ARE FEMALE
14
locations in 6 countries
Ländern EUROPAS
40+
We speak languages
fluently
81
BRANDS AND
CLIENTS
7th
THE largest owner-managed contact centre in Germany
6000
HOURS IN CHARITY
Actions TELEPHONED
9300
KM in FIrm runs
completed
33+
CHILDREN WE HAVE
CARED FOR IN OUR DAYCARE CENTRE
new
Customer Experience Lab

We are working on even better solutions for you. every day.

Customer service is much more than “just” making phone calls. We therefore think about how we can make customer contact even better for you every day. To do this, we use technologies such as artificial intelligence. Everything so that your customers enjoy the best service.
To the customer experience lab
Teamfoto mit 3 Personen des Customer Experience Lab der gevekom GmbH.
about gevekom

Discover gevekom -
A COLOUrFUL Bunch of cool people with strong values

Hey again. We are gevekom. Why are we called that? Nobody really knows anymore. But the ‘kom’ certainly stands for communication. After all, that's what we do every day: we make calls on behalf of our customers. Whether in sales, customer service, account management or social media management (and more).

What unites us all at gevekom is that we enjoy our job (honestly!). And the opinion that nothing is more important than people and family.
This is us
news

With our knowledge, it's like math: we like to share.

know more
play
contact

Write to us and see for yourself whether our customer service is as great as we say.

Regardless of whether you have any questions, would like a quote or have any other ideas in stock: we are happy to hear from you!
Get answers
Here it goes
To the solution
It's better with you
It's better with you
It's better with you
It's better with you
It's better with you
It's better with you