CALL
ME!
Zwei Personen unterhalten sich stehend in einem hellen gevekom-Büro, Hero-Bild der Leistungen-Seite

What we
Kundenservice:

01

Time to clear your head:
We do your customer service. And your customers don't even notice it.

Outsource customer communication and save costs in the process? Sure, that's what we're here for. The gevekom. From inbound & outbound sales to emergency hotlines to recruiting services: We speak for your company. And at the same time make it more accessible for a wide range of concerns. In recruiting or returns management. By call, chat, email or social media.

How would it be if you no longer needed to worry about it — and finally had more time for the important core tasks? Nice, isn't it?
yes, MAKE AN APPOINTMENT
02

Almost like from another time:
We are also still active (and successful) in sales outbound.

Imagine that you could outsource an important part of your sales to us — and could finally focus on other corporate goals again. Put an end to the pipe dream: We will go into the acquisition process for you, with the aim of significantly increasing your sales, of course. What's more: We also take care of project management for you. What do you think of the proposal?
Please sell for us
03

Too good to be true:
our fulfillment service — as a back office

Whether processing for damage assessment, contract investments or something completely different: As a back office, we are virtually the invisible helpers in the background. Complaints, travel delays, email contact, web support chats or ticketing: As a company, you need bureaucratic support in many ways. Here we are for you!
Keep our backs free
04

Extinguish fires and enjoy them too? Our specialty.

The gevekom customer service Firefighters are notorious for their great service — and that is really not an exaggeration. If you have more than just a tight shoe (but the skyscraper is really already on fire), move out in a flash. And this is what we have for you in the fire truck:
  • Quick assessment of the situation and proposed solution — as simple as possible
  • Extremely fast setup, start, and expansion of your support without long lead times
  • Crisis and emergency service hotlines (available 24/7)
We need help quickly
05

Social media & online reputation management:
For more smileys and stars in the right places.

Moderate comments on your social channels or manage review platforms: gevekom ensures that you are doing well on LinkedIn, Trustpilot, Kununu and elsewhere. If you want to. After all, who wants to have beasty customers with megaphone? Well then.
Please manage for us
06

You decide who works for you. And we dig the diamonds (over the phone).

Stop looking for personnel: Recruiting processes are complex, expensive and almost always quite hair-raising. At gevekom, we have a lot of experience in taking this first step for you in a communicative way. We are able to offer applicants a first point of contact via a hotline. Including your own permanent contact person. If all criteria match, you will receive a filtered selection of candidates from us. Not bad, huh?

We only let people through who match your requirements. We offer your applicants an initial point of contact, including a fixed contact person, via a hotline. We only present applications to you if they fulfil your defined criteria. Not bad, is it?
we want to know more
07

Nearshore or offshore call agents:

On duty where you need us: Our employees are ready to work internationally, from home offices, in our main quarters in fixed offices and at other locations. Locally with you or fully remotely. Tuned to the tone of voice that you speak yourself. Authentic, approachable, always professional.
There is no question of location with us. Our agents are where you need them. Authentic, approachable, always professional.
We want to know more about this
08

Anyone who believes it will be saved.

We have concepts that really work (and give you measurable results).

Outsource customer communication and save costs in the process? Sure, that's what we're here for. The gevekom. From inbound & outbound sales to emergency hotlines to recruiting services: We speak for your company. And at the same time make it more accessible for a wide range of concerns. In recruiting or returns management. By call, chat, email or social media.

How would it be if you no longer needed to worry about it — and finally had more time for the important core tasks? Nice, isn't it?
  • Short kickoff conversation — over coffee, burrito or a casual handshake.
  • Open exchange — about your expectations, goals and opportunities (schedule, budget, etc.)
  • Ongoing project process — transparent and honest communication, online & live
A first call with gevekom
09

Liebe auf den ersten Klick:
KI im Contact-Center.

AI/AI, BOTs, automation & CO.

With us, you're not just in tune with the times, you're ahead of them. gevekom is already serving you the next calendar year. gevekom has a keen sense for everything that's popular and integrates technical innovations directly into our workflows without wasting time.

So our expertise is no coincidence, and it benefits you (and your end customers):
our AI solutions think for themselves, our bots work tirelessly and our automation processes set new standards in efficiency and quality! In short: less effort, lower costs, excellent customer service at breathtaking speed.
I want more 2024

FAQ

gevekom übernimmt für Unternehmen Kundenservice, Vertrieb im Inbound und Outbound, Backoffice, Krisen- und Notfall-Hotlines, Online- und Social-Media-Management sowie Recruiting-Services. Diese Leistungen erbringt gevekom über Telefon, E-Mail, Chat und Social Media – an Standorten in Deutschland sowie im Nearshore- und Offshore-Ausland.

Ja, gevekom setzt KI im gesamten Kundenservice-Prozess ein. Der Ai-AgentAssist unterstützt Mitarbeitende live im Gespräch, Ai-Voicebot, Ai-Messenger und Ai-MailAgent übernehmen Routineanfragen, der Ai-SimTranslator übersetzt Gespräche in Echtzeit und der Ai-CallAnalyzer prüft die Gesprächsqualität. Auch Reporting und Abrechnung für Auftraggeber laufen bei gevekom KI-gestützt.

Ja, gevekom entwickelt seine KI-Lösungen für den Kundenservice selbst, statt fertige Produkte von Drittanbietern einzukaufen. So passen sich die Tools an die Prozesse jedes Auftraggebers an und nicht umgekehrt. Die Daten verarbeitet gevekom auf EU-Servern, und für Auftraggeber fallen keine Einführungskosten an – abgerechnet wird nach Nutzung.

Ja, gevekom übernimmt Krisen- und Notfall-Hotlines für Unternehmen, etwa bei Störungen, Produktrückrufen oder plötzlich stark steigendem Kontaktaufkommen. Dafür stellt gevekom bis zu 100 Vollzeitkräfte innerhalb von 24 Stunden bereit, telefonisch und digital und auf Wunsch rund um die Uhr.

Bei gevekom gibt es keinen Pauschalpreis – die Kosten richten sich nach Volumen, Kanälen, Sprachen, Servicezeiten und Standort. Üblich sind Abrechnungen pro Minute, pro Vorgang, pro Vollzeitkraft oder eine Grundgebühr plus variablen Anteil. Ein erstes Angebot gibt es über den Lösungskonfigurator auf gevekom.com.

gevekom hat 15 Standorte in 8 Ländern in Europa und Afrika und mehr als 2.700 Mitarbeitende im Firmenverbund: in Deutschland, Serbien, Bulgarien, Bosnien und Herzegowina, Nordmazedonien, Spanien und Tunesien, ab Q1 2027 auch in Kenia.

gevekom ist vom TÜV SÜD nach ISO 9001 für Qualitätsmanagement und ISO 27001 für Informationssicherheit zertifiziert. Außerdem ist gevekom nach PCI DSS Level 1 zertifiziert – der höchsten Stufe für den sicheren Umgang mit Kartenzahlungsdaten; ein externer Prüfer (QSA) bestätigt das jährlich vor Ort. Für Projekte in der Automobilbranche verfügt gevekom zusätzlich über ein TISAX-Label.

play
contact

Write to us and see for yourself whether our customer service is as great as we say.

Regardless of whether you have any questions, would like a quote or have any other ideas in stock: we are happy to hear from you!
MAKE AN APPOINTMENT
24/7
Service
It's better with you
It's better with you
It's better with you
It's better with you
It's better with you
It's better with you