“Customer service at gevekom is not just customer service — it is customer service next level. We are particularly impressed by the high level of employee satisfaction, which is clearly the focus of gevekom. For us, this is a key factor: Only satisfied employees can also provide first-class services in customer contact. What we particularly appreciate about working with gevekom is the genuine partnership on equal footing. We react flexibly to our current business situation at any time — whether by quickly building up additional resources or by adapting existing structures. Agreements are implemented reliably and quickly. Thanks to the collaboration with gevekom, we are able to make customer service for tesa even more excellent. We are happy to have such a strong and reliable partner at our side.”

For us, accessibility and friendliness are paramount. The agents from gevekom, who manage our calls, are always on hand, super friendly and completely professional. In addition, the chemistry is just right — the collaboration with OeGIG's Customer Experience Management colleagues runs like clockwork. Absolutely great!

“We were specifically looking for a customer service provider who delivers and really knows the needs of publishing customers. gevekom won our tender and confirmed this decision directly: a strong project start, a dedicated team and cooperation on equal footing. We are looking forward to many successful years. ”

In the everyday life of an undertaker, every word counts at the right time. That is exactly why we like working with gevekom. All colleagues make our calls 24/7 with great compassion and a high level of professionalism. They have our back in our day-to-day business. We think it's particularly good that partner management thinks carefully, understands processes and points out things that are important to us at an early stage. This reliability makes the collaboration very valuable for us, which we no longer want to miss.

“As a call center service provider, Gevekom is characterized by a combination of efficient customer service and cutting-edge technology to increase your customer loyalty and satisfaction. With the experienced team of call center professionals, you can offer tailor-made solutions that meet our individual requirements. From inbound calls for support to outbound campaigns for effective sales strategies, you're a reliable partner. Requests and adjustments are often implemented in real time. Thank you so much for your support.”