CALL
ME!
ME!
What we
KUNDENSERVICE
REFERENZEN
customer overview
These companies have their hearts in their eyes from the 5-star GEVEKOM customer service:
About usdata protection
Customer testimonials
We can say a lot. That's why we prefer to let our customers talk:
“The collaboration with gevekom as an omnichannel and CX partner is a resounding success. Their flexibility and quality of service are simply top notch - they juggle inquiries across all channels with great commitment and joy. Whether by phone, email, chat or in community management, your CX agents are always on their toes and find the right solution for every customer concern. In short: When it comes to customer service and omnichannel, gevekom is simply great and they support our omnichannel version! We can recommend them.”
Maik Gastel-Nettey
Leiter Kundenservice Rossmann GmbH
I enjoy working with gevekom because they are a reliable and professional partner for our customer service. Now not only for the German-speaking area.
Dirk Matzner
Leitung Customer Service Manufactum
For us, accessibility and friendliness are paramount. The agents from gevekom, who manage our calls, are always on hand, super friendly and completely professional. In addition, the chemistry is just right — the collaboration with OeGIG's Customer Experience Management colleagues runs like clockwork. Absolutely great!
öGIG GmbH
“We are very satisfied with the service provided by gevekom for Miles & More, both by telephone and in writing. Particularly noteworthy is the flexibility with which new requirements can be processed and implemented at short notice. We are very pleased about the partnership. ”
Christopher Siegloch
Head of Loyalty Program Development & Service
In the everyday life of an undertaker, every word counts at the right time.
That is exactly why we like working with gevekom.
All colleagues make our calls 24/7 with great compassion and a high level of professionalism.
They have our back in our day-to-day business.
We think it's particularly good that partner management thinks carefully, understands processes and points out things that are important to us at an early stage. This reliability makes the collaboration very valuable for us, which we no longer want to miss.
Malte Fischer
Geschäftsführer
I am very happy to recommend gevekom as a service provider! For 7 years, they have been our exclusive customer service partner for bett1.de's first and second level support. Always great, always flexible and our customers love them as much as we do. Three thumbs up for this unbeatable service!
bett1.de
Jens Pakleppa - Leiter Customer Service
“Gevekom is my absolute recommendation! Our success story stretches over many years in the area of customer sales and is characterized by a unique friendship. Gevekom stands out in a world in which only a few companies are equally fair and trusting towards their team and customers. We are looking forward to the coming years of success with Gevekom.”
Barbara Mayer-Schumacher
Geschäftsführende Gesellschafterin
“In customer service, we need a crew that knows their craft and offers our customers short ramp up times, high quality and flexibility. Gevekom does that for us — thumbs up and keep it up!”
Klaus Ruthmann
Head of Service Center, Thalia Bücher GmbH
“For over 14 years, we have been working with Gevekom not only on a partnership basis, but also on a very friendly and extremely successful basis. What sets Gevekom apart from all others is, in addition to a very positive mood within the company, the low fluctuation of consultants. Over the years, we have been able to build up excellent specialists who provide excellent advice to our demanding customers.”
Helge Jans
Geschäftsführer VieVital
“With gevekom, we have found a partner who ideally combines technical innovation and personal service for us and professionally supports our holiday guru community with concerns of all kinds. ”
Heike Schicktanz
Director of Customer Care bei Urlaubsguru
“Customer service at gevekom is not just customer service — it is customer service next level. We are particularly impressed by the high level of employee satisfaction, which is clearly the focus of gevekom. For us, this is a key factor: Only satisfied employees can also provide first-class services in customer contact. What we particularly appreciate about working with gevekom is the genuine partnership on equal footing. We react flexibly to our current business situation at any time — whether by quickly building up additional resources or by adapting existing structures. Agreements are implemented reliably and quickly. Thanks to the collaboration with gevekom, we are able to make customer service for tesa even more excellent. We are happy to have such a strong and reliable partner at our side.”
Sarah Panczyk
Consumer Excellence Specialist
“We are very happy to recommend GEVEKOM because they were able to provide us with 200 FTE within 24 hours. In total, the company processed over 2 million calls in the last year!”
Walter Plassmann
Vorsitzender des Vorstandes Kassenärztliche Vereinigung Hamburg
“The start of our collaboration with gevekom was extremely gratifying and targeted. Their flexibility and rapid problem resolution are remarkable — qualities that are of great value to us as a diverse mobility service provider with different requirements. We are optimistic about a promising and successful continuation of our partnership. ”
Jeremy Rompen
Teamleiter Kundenservice ASEAG
“We recommend GEVEKOM because they cover the basics without frills. Because they implement our guidelines, but also think ahead. Because they tackle complex problems but are also easy to work with.”
Allen Ingversen
SR. Vendor Accounts Manager CE & Nordics Zalando SE
“As a call center service provider, Gevekom is characterized by a combination of efficient customer service and cutting-edge technology to increase your customer loyalty and satisfaction. With the experienced team of call center professionals, you can offer tailor-made solutions that meet our individual requirements. From inbound calls for support to outbound campaigns for effective sales strategies, you're a reliable partner. Requests and adjustments are often implemented in real time. Thank you so much for your support.”
André Wolf
Vertriebsdirektor
“Since February 2023, we have been working with gevekom in the area of first-level telephony and in parts of font processing. We find the collaboration to be very pleasant and constructive. We recommend gevekom because it is a reliable and, above all, flexible partner.”
Erkan Ercikti
Leiter Kundenmanagement Erenja AG & Co. KG
“We were specifically looking for a customer service provider who delivers and really knows the needs of publishing customers. gevekom won our tender and confirmed this decision directly: a strong project start, a dedicated team and cooperation on equal footing. We are looking forward to many successful years. ”
Clemens Schmidt
Leitung Privatkundengeschäft
“We value Gevekom as a partner with a pragmatic hands-on mentality and can rely on them in special situations that are rarely predictable.”
Kai Brüggemann
Abteilungsleiter Partnermanagement, DB Dialog
“For us, working with gevekom is characterized by openness, reliability and a very cooperative approach on equal footing. We particularly appreciate the continuous exchange, the high speed of response and the willingness to develop together with us. gevekom is a strategically important partner for pixolo, with whom we make our service processes sustainable. ”
Nicole Leus
Customer Success Manager
“Hands-on, creative impulses and a sense of partnership are the qualities that I particularly appreciate when working with the cool gevekom crew. Thumbs up and keep it up — let's TUI it!”
Patrick Hohgrefe
COO TUI TOC
„Unsere noch recht junge Zusammenarbeit ist sehr schwungvoll und erfolgversprechend gestartet. Sie ist von Anfang an geprägt von Vertrauen und Partnerschaft. Wir empfehlen gevekom, weil das ein flexibles, modernes und leistungsfähiges Unternehmen ist. Insbesondere gefällt uns seitens GARDENA die technische Kompetenz sowie die internationale Ausrichtung gevekoms.“
Markus Kräutle
Leiter Customer Service GARDENA Manufacturing
“We recommend gevekom because it has many years of experience and expertise in our specific business area (Outbound Telesales) and always offers a high quality standard when working together gevekom is a trustworthy and reliable business partner who understands our individual requirements and offers solutions and is an innovative company that is constantly working on new solutions to increase our business success.”
Claudia Maaßen
Senior Marketing Managerin VNR Group
FAQ
gevekom arbeitet als Callcenter- und Contact-Center-Dienstleister für große Unternehmen, Konzerne und den Mittelstand mit viel Kundenkontakt. gevekom hat bereits für Rossmann, Zalando, Thalia, den ADAC, bett1.de und DB Dialog, ein Unternehmen der Deutschen Bahn, gearbeitet.
gevekom betreut Kundenservice, Vertrieb und Backoffice für Unternehmen aus E-Commerce und Handel, Tourismus und Mobility, Telekommunikation, Energie, Automotive, Banken und Versicherungen, Verlagswesen sowie Gesundheitswesen. Die Einarbeitung der Teams ist bei gevekom auf das jeweilige Projekt und seine Branche zugeschnitten.
Ja, gevekom zeigt auf gevekom.com unter „Referenzen“ die Logos seiner Auftraggeber und mehr als 20 Kundenstimmen. Sie stammen von Verantwortlichen aus Kundenservice, Vertrieb und Geschäftsführung. Weitere Projektbeispiele aus Ihrer Branche stellt gevekom gern im persönlichen Gespräch vor.
Kunden von gevekom heben vor allem die Flexibilität und die langjährige Zusammenarbeit hervor. Rossmann lobt die Servicequalität über alle Kanäle, Thalia die kurzen Ramp-up-Zeiten, und DB Dialog, ein Unternehmen der Deutschen Bahn, verlässt sich auch in schwer planbaren Sondersituationen auf gevekom. bett1.de setzt seit vielen Jahren auf gevekom als exklusiven Partner im First- und Second-Level-Support.
Ja, gevekom hat Auftraggeber in Krisen- und Sondersituationen bereits kurzfristig mit großen Teams unterstützt, etwa bei plötzlich stark steigendem Anrufaufkommen. Dafür kann gevekom bis zu 100 Vollzeitkräfte innerhalb von 24 Stunden bereitstellen. Kunden betonen in ihren Kundenstimmen, dass sie sich auch in schwer planbaren Situationen auf gevekom verlassen können.
Kunden von gevekom heben vor allem die Flexibilität und die langjährige Zusammenarbeit hervor. Rossmann lobt die Servicequalität über alle Kanäle, Thalia die kurzen Ramp-up-Zeiten, und DB Dialog, ein Unternehmen der Deutschen Bahn, verlässt sich auch in schwer planbaren Sondersituationen auf gevekom. bett1.de setzt seit vielen Jahren auf gevekom als exklusiven Partner im First- und Second-Level-Support.
contact
Write to us and see for yourself whether our customer service is as great as OTHERS claim.
Regardless of whether you have any questions, would like a quote or have any other ideas in stock: we are happy to hear from you!
Get answers
It's better with you
It's better with you
It's better with you
It's better with you
It's better with you
It's better with you